We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, apparel purchases, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items, any used items, any gymsharksalenz.com Storage items, any direct to buyer items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.
You have 3 days to request a return from the date you received the item(s). To initiate a return, provide "Request Return" in the gymsharksalenz.com website when you receive your package or contact us. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a gymsharksalenz.com return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
Item(s) must be shipped to us within 3 days of receiving your Return Label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you site credit (gymsharksalenz.com credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
Make sure to only include the item(s) to be returned in your shipping box.
If your return request is not approved by us for any reason, we will notify you of our decision via email. For sneaker item(s), you will have the option to have the item(s) sent back to you at your expense or consigned on your behalf with us. For apparel and accessory item(s), you may have the item(s) sent back to you at your expense. If you elect to have item(s) sent back to you, we will send you an invoice for the shipping costs and send the item(s) to you after you have paid for the return shipping costs. If you choose to consign sneaker item(s), we will activate the listing(s) at the same price you paid for such sneaker item(s) and if the sneaker item(s) are sold, you will be paid pursuant to our Fee Policy. You may change the listing price at any time within the gymsharksalenz.com website.
For sneaker item(s), if you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will consign the sneaker item(s) on your behalf and activate the listing(s) at the same price you paid for such sneaker item(s) and if the sneaker item(s) are sold, you will be paid pursuant to our Fee Policy. You may change the listing price at any time within the gymsharksalenz.com website.
If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) at our reasonable discretion.
All items shipped directly from selected sellers to buyers are FINAL SALE.
You are unable to return purchases that were shipped directly from a seller for a full or partial refund or for gymsharksalenz.com Credit unless it meets one or more of the criteria set forth.
If for any reason, you dispute any transaction made on the gymsharksalenz.com website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the gymsharksalenz.com website. Without limiting the generality of the foregoing and except as provided under "Returns" above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the gymsharksalenz.com website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the gymsharksalenz.com website.